Refunding customers without returning products

In some circumstances you may wish to create a refund to a customer without receipting the products back into stock. For example where a customer was charged the incorrect price on a product and you have already received payment.

The following steps detail a workaround to process refunds without the customer returning the products.

1. Create a new product called "Refund - No Return" (or something similiar) with no supply price ,retail price, no GST/Tax, and un-track inventory.
2. Create a new sale to the customer
3. Select the "Refund - No Return" product and enter a quantity of negative 1 and the amount you wish to refund the customer
4. Complete the sale and choose the payment type i.e. Cash, Credit Card
5. Provide the cash or process the credit card refund to the customer.

If you wish to process a refund with a return of the products please refer to this Vend support article.